Creating a complaints procedure in municipalities

On January 30, General Counsel Laura Pettigrew spoke at the Rural Ontario Municipal Association annual conference in Toronto, detailing the steps and best practices for creating a complaints resolution procedure.

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Read Laura Pettigrew's Presentation, "Creating a complaints procedure in municipalities" (accessible PDF)

On January 30, General Counsel Laura Pettigrew spoke at the Rural Ontario Municipal Association (ROMA) annual conference in Toronto, detailing the steps and best practices for creating a complaints resolution procedure.


Laura Pettigre presenting at ROMA Speaks conference