A bid for fairness

We received a complaint after the Ministry of Transportation cancelled a procurement process for a tool for transportation planning. The Ministry didn’t provide an explanation to bidders – only an automated notice of the cancellation. The bidder who complained cited their frustration after spending “thousands” of hours developing a proposal.

RESULT: After we raised the matter with Ministry staff, they provided bidders with a clear written explanation for the cancellation. The Ministry also agreed to look at implementing a standardized explanation process for cancelled procurements, to ensure fairness and transparency in the bidding process.