A woman whose husband changed his last name wanted to change hers to match.
A woman whose husband changed his last name wanted to change hers to match. She told us ServiceOntario wouldn’t accept her marriage certificate – from another province – for this process because it still had the old last name.
RESULT: After we intervened, ServiceOntario staff connected with the ministries of Health and Transportation to review the woman’s situation. They ultimately issued her new identity documents with the new surname and arranged an in-person meeting for her at a ServiceOntario location to complete the paperwork.
