Better bilingual service for landlords and tenants

Our French Language Services Unit received many individual complaints from landlords and tenants who had difficulty receiving services in French from the Landlord and Tenant Board (LTB).

These were brought to the board’s attention, and it has made improvements, including hiring more bilingual staff to respond to telephone inquiries in French more quickly (within 20-30 minutes, rather than up to two hours). In designated regions, bilingual LTB members are now assigned as a priority, and four members have been hired for bilingual emergency hearings.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.