Deductive reasoning

A young man with special needs had his drug costs covered by the Trillium Drug Program, as a member of his parents’ household. However, the program required his parents to pay a high deductible cost due to their combined incomes that they struggled to afford. The family contacted us for help after the man’s request to have his file considered as that of a single-member household as he had his own separate income – thereby reducing the deductible – was denied.

RESULT: We reached out directly to staff at the Trillium Drug Program, who reviewed the request and determined it should have been approved. They made the change, accepting the man as a single-member household, and his parents’ deductible was lowered.