Mailbox full

A man whose shelter allowance was terminated by the ODSP without notice complained to us after his case worker did not respond to several email messages. He had registered for a secure email program offered to ODSP clients who wish to communicate with case workers without having to phone or meet with them in person. Our staff checked with ODSP staff and found the case worker was on a leave of absence – and her colleagues were only checking her phone messages, not emails. When they looked into the man’s case, they discovered some documents needed to be updated; once this was done, his shelter assistance was reinstated.