Not a loan

A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied. Her parents were both significantly ill and had lent her $5,000 from their retirement fund to pay for school. Ombudsman staff reached out to OSAP to reassess the student’s application, which incorrectly identified the loan from her parents as a financial asset. As a result, OSAP provided the student with $1,880 in grants.

Read about how we helped other people in our Selected cases.