New parents of twins sought our help after they submitted applications to register the births of both children.
New parents of twins sought our help after they submitted applications to register the births of both children, but inexplicably only received one registration.
RESULT: We contacted Registrar General staff, who told us they often conduct a manual review of the files in twin applications to ensure there is no accidental duplication. This can result in a delay in registering both births. Thanks to our inquiry, this issue was escalated at the Registrar General’s office, and we let the parents know they would soon receive the registration for the other twin.
