We investigate major systemic issues under the Ombudsman Act and make recommendations to improve public services. These recommendations have resulted in benefits to millions of Ontarians.
Among those benefits:
- Expanded screening of newborn babies for metabolic diseases
- A more secure lottery system
- A more transparent property assessment system
- More transparency and accountability in municipal and school board governance
- Expanded coverage of certain drugs
- Administrative improvements at tribunals
- Better pandemic preparedness in long-term care homes
- Better notifications of driver licence suspensions
- Broader civilian oversight of police
- Improved services in French
You can read about our ongoing investigations.
Read the reports on our investigations below. Use the filters to refine your search by year or topic.
If you are looking for a report that does not appear on our website, please contact us at communications@ombudsman.on.ca.