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A Voice Unheard: Brandon’s Story

O N TA R I O O N TA R I O ’ S WAT C H D O G A Voice Unheard: Brandon’s Story Investigation into the Children’s Aid Society of Toronto’s response to child protection concerns involving “Brandon” between December 31, 2015 and October 26, 2018 OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario December …
Investigation into the Children’s Aid Society of Toronto’s response to child protection concerns involving “Brandon” between December 31, 2015 and October 26, 2018
/en/our-work/investigations/voice-unheard-brandons-story

Secure resolution

Issue: Group home A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home. When we contacted staff at the responsible agency, they confirmed another resident had been …
A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home.
/en/our-work/case-stories/secure-resolution

Voting rights – and wrongs

A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible. We immediately contacted senior staff at his facility, who acknowledged that they made a mistake and he should …
A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible.
/en/our-work/case-stories/voting-rights-and-wrongs

Email retrieved

A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed. The reason given was that he hadn’t filed a response to them as requested. He had indeed sent the response – and had email evidence to prove it – but had …
A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed.
/en/our-work/case-stories/email-retrieved

Supplemental care

An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration. He told us he needed to see a specialist, and that health care staff at his facility weren’t responding to calls from his HIV support worker. After our staff …
An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration.
/en/our-work/case-stories/supplemental-care

The right to know

After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted. We discovered that the investigation found that excessive force had been used against the inmate – but that …
After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted.
/en/our-work/case-stories/right-know

Timely help

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA) A concerned adult contacted our Office on behalf of a youth who was denied a This link opens in a new tab Voluntary Youth Services Agreement (VYSA) by a children’s aid society (CAS). VYSAs are available to 16- and …
A concerned adult contacted our Office on behalf of a youth who was denied a Voluntary Youth Services Agreement (VYSA) by a children’s aid society (CAS). VYSAs are available to 16- and 17-year-olds who have left home because of concerns about their safety, and who are in need of child protection services.
/en/our-work/case-stories/timely-help

ID help

Issues: Children’s aid society; Rights (Get help) A 14-year-old needed our help getting identification documents to register for school and access health care, after he was removed from his home by a children’s aid society (CAS) over safety concerns. The youth looked to his CAS worker for support …
A 14-year-old youth needed our help getting identification documents to register for school and access health care, after he was removed from his home by a children’s aid society (CAS) over safety concerns.
/en/our-work/case-stories/id-help

Lost Opportunities

O N TA R I O O N TA R I O ’ S WAT C H D O G Lost Opportunities Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre OMBUDSMAN REPORT Paul Dubé, …
Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre.
/en/our-work/investigations/lost-opportunities

A helping hand

Issues: Children’s aid society; Rights (Good care); Rights (Get help) A youth sought our help with retrieving belongings she had left behind at her family home after experiencing physical abuse at the hands of her stepfather. She told us that she didn’t feel safe returning there without the support …
A youth sought our help with retrieving belongings she had left behind at her family home after experiencing physical abuse at the hands of her stepfather.  
/en/our-work/case-stories/helping-hand

Refusal reversed

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA); Rights (Get help) A 16-year-old complained to us that her children’s aid society (CAS) had refused to allow her to enter into a Voluntary Youth Services Agreement (VYSA) after she had left her home due to the abusive …
A 16-year-old complained to us that her children’s aid society (CAS) had refused to allow her to enter into a Voluntary Youth Services Agreement (VYSA) after she had left her home due to the abusive behaviour of her aunt.
/en/our-work/case-stories/refusal-reversed

Overcoming obstacles

Issue: Rights (Get help) A youth in care sought our help in filing a complaint about staff at her residential placement. She complained about the required forms not being made available, staff lacking knowledge about the complaints process, and not receiving a timely response. After we reached out …
A youth in care sought our help in filing a complaint about staff at her residential placement.
/en/our-work/case-stories/overcoming-obstacles

Duty to report

Issues: Duty to report; Rights (Safety) A mother complained to our Office that her son’s school didn’t notify the local children’s aid society (CAS) about allegations he made to his teacher that his grandmother had hurt him. In response, we contacted the CAS, which agreed to connect with the school …
A mother complained to our Office that her son’s school didn’t notify the local children’s aid society (CAS) about allegations he made to his teacher that his grandmother had hurt him.
/en/our-work/case-stories/duty-report

Online schooling okayed

Issues: Children’s aid society; Disability; Rights (Good care); Rights (Identity) A 14-year-old in care told us her worker was insisting that she go to school in person, even though her preference was to continue to attend school online. The youth had mental health issues, including anxiety, and …
A 14-year-old in care told us her worker was insisting that she go to school in person, even though her preference was to continue to attend school online.
/en/our-work/case-stories/online-schooling-okayed

Restraints cause concern

Issues: Group home; Physical restraints; Death and Serious Bodily Harm Report (DSBH); Rights (Safety); Rights (Get help) A youth revealed to us that her concerns about being physically restrained at her group home were not being heard. Our staff learned this while following up with the youth about …
A youth revealed to us that her concerns about being physically restrained at her group home were not being heard.
/en/our-work/case-stories/restraints-cause-concern

A difficult day

Issues: Group home; Physical restraints; Death and Serious Bodily Harm Report (DSBH); Rights (Safety) Our Office checked on a youth after we heard she was hurt when her group home staff physically restrained her self-injurious behaviour. We learned of the incident through a mandatory report known …
Our Office checked on a youth after we heard she was hurt when her group home staff physically restrained her self-injurious behaviour.
/en/our-work/case-stories/difficult-day

Restraining restraints

Issues: Group home; Physical restraint; Police involvement; Disability; Death and Serious Bodily Harm Report (DSBH); Rights (Safety) Our staff reached out to a youth after we learned that he had his arm broken while being restrained by staff at his group home. The incident was reported to us …
Our staff reached out to a youth after we learned that he had his arm broken while being restrained by staff at his group home.
/en/our-work/case-stories/restraining-restraints

Rethinking reliance on police

Issues: Children’s aid society; Police involvement; Death and Serious Bodily Harm Report (DSBH); Rights (Get help); Rights (Fairness) Our Office made inquiries when we learned that a children’s aid society (CAS) asked the police to bring back a youth who had left her foster home without permission …
Our Office made inquiries when we learned that a children’s aid society (CAS) asked the police to bring back a youth who had left her foster home without permission to return to her family home.
/en/our-work/case-stories/rethinking-reliance-police

Whistleblower heard

Issues: Group home; Quality of care; Rights (Good care); Rights (Safety) A whistleblower came to us with several disturbing allegations about a group home serving children and youth who are medically fragile or have other vulnerabilities. These included allegations of physical abuse, hygiene issues …
A whistleblower came to us with several disturbing allegations about a group home serving children and youth who are medically fragile or have other vulnerabilities.
/en/our-work/case-stories/whistleblower-heard

Delivered at last

Issues: Children’s aid society; Rights (Your file) A woman who had been granted full custody of her niece – with the support of a children’s aid society (CAS) – contacted us after waiting four months for a certified copy of the original court order, which she needed in order to apply for a health …
A woman who had been granted full custody of her niece – with the support of a children’s aid society (CAS) – contacted us after waiting four months for a certified copy of the original court order, which she needed in order to apply for a health card and other important items for the girl.
/en/our-work/case-stories/delivered-last