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Better bilingual service for landlords and tenants

Our French Language Services Unit received many individual complaints from landlords and tenants who had difficulty receiving services in French from the Landlord and Tenant Board (LTB). These were brought to the board’s attention, and it has made improvements, including hiring more bilingual staff …
Our French Language Services Unit received many individual complaints from landlords and tenants who had difficulty receiving services in French from the Landlord and Tenant Board (LTB).
/en/our-work/case-stories/better-bilingual-service-landlords-and-tenants

Seeking the right support

Issues: Children’s aid society; Disability; Rights (Get help) After her second suicide attempt, a 15-year-old girl contacted us from the hospital. She said she did not want to return to her family home because she did not feel safe there. She had contacted her local children’s aid society (CAS), …
After her second suicide attempt, a 15-year-old girl contacted us from the hospital.
/en/our-work/case-stories/seeking-right-support

The right balance

Issues: Group home; Rights (Good care); Rights (Get help) A 16-year-old youth complained to us that staff at his group home threatened to lock the refrigerator after he helped himself to food at night when he was hungry. He had lodged an internal complaint at the home, but still felt his concerns …
A 16-year-old youth complained to us that staff at his group home threatened to lock the refrigerator after he helped himself to food at night when he was hungry.
/en/our-work/case-stories/right-balance

Keeping watch

Issues: Children’s aid society; Quality of care A woman worried about the health and safety of a young relative complained to us that the local children’s aid society (CAS) had done “nothing” in response to her concerns. Our Children and Youth Unit contacted the CAS, which provided us with …
A woman worried about the health and safety of a young relative complained to us that the local children’s aid society (CAS) had done “nothing” in response to her concerns.
/en/our-work/case-stories/keeping-watch

Right-ing on the wall

Issues: Group home; Disability; Rights (Get help) A 16-year-old who has a developmental disability and lives in a group home contacted us to raise questions about his rights. We spoke to his caseworker, who told us the young man had been informed about his rights when he first arrived at the home …
A 16-year-old who has a developmental disability and lives in a group home contacted us to raise questions about his rights.
/en/our-work/case-stories/right-ing-wall

A better way

Issues: Children’s aid society; Police involvement; Rights (Identity) A 13-year-old racialized youth complained to us after her children’s aid society (CAS) called the police to transport her to a new group home – which they did by handcuffing her and placing her in the back of a police vehicle. …
A 13-year-old racialized youth complained to us after her children’s aid society (CAS) called the police to transport her to a new group home – which they did by handcuffing her and placing her in the back of a police vehicle.
/en/our-work/case-stories/better-way

Family feud

Issues: Group home; Rights (Good care) A 16-year-old youth living in a group home complained to our Office that staff at the home were not allowing him to contact certain members of his family because his mother – his legal guardian – did not want him speaking to them. Our Children and Youth Unit …
A 16-year-old youth living in a group home complained to our Office that staff at the home were not allowing him to contact certain members of his family because his mother – his legal guardian – did not want him speaking to them.
/en/our-work/case-stories/family-feud

Safe slumber

Issues: Children’s aid society; Rights (Get help) A 16-year-old living in a foster home sought our help when she was invited to spend the night at a friend’s house, but her foster care agency denied her request, citing COVID-19 restrictions. She told us her children’s aid society worker was not …
A 16-year-old living in a foster home sought our help when she was invited to spend the night at a friend’s house, but her foster care agency denied her request, citing COVID-19 restrictions.
/en/our-work/case-stories/safe-slumber

A cry for help

Issue: Children’s aid society A 15-year-old emailed us that she was being physically and verbally abused by her mother, and had started to self-harm and even attempted suicide as a result. Our Children and Youth Unit connected her to a children’s aid society and the Kids Help Phone crisis line. We …
A 15-year-old emailed us that she was being physically and verbally abused by her mother, and had started to self-harm and even attempted suicide as a result.
/en/our-work/case-stories/cry-help

Overtaxed

A homeowner sought our help after learning that his property type had been incorrectly recorded by the Municipal Property Assessment Corporation (MPAC) when it was first assessed almost a decade earlier. He had paid higher taxes than necessary for several years. MPAC was willing to fix the issue so …
A homeowner sought our help after learning that his property type had been incorrectly recorded by the Municipal Property Assessment Corporation (MPAC) when it was first assessed almost a decade earlier.
/en/our-work/case-stories/overtaxed

Loan protection

After a woman under the guardianship of the Office of the Public Guardian and Trustee (OPGT) took out two short-term, high-interest loans without the OPGT’s knowledge or consent, we asked for more information about how it prevents unauthorized loans and other dissipation of clients’ assets. We were …
After a woman under the guardianship of the Office of the Public Guardian and Trustee (OPGT) took out two short-term, high-interest loans without the OPGT’s knowledge or consent, we asked for more information about how it prevents unauthorized loans and other dissipation of clients’ assets.
/en/our-work/case-stories/loan-protection

Right to safety

Issues: Group home; Rights (Safety) An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife. The Ombudsman’s Children and Youth Unit informed her of her right to have her placement reviewed by the Residential Placement Advisory Committee, and …
An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife.
/en/our-work/case-stories/right-safety

Not as planned

Issues: Children’s aid society; Rights (Good care) A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided CAS access to services required by his court-ordered plan. He was under an Intensive Rehabilitation Custody and …
A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided CAS access to services required by his court-ordered plan.
/en/our-work/case-stories/not-planned

Proof of identity

A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity. He told us he was concerned that this could put his health at risk. We made …
A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity.
/en/our-work/case-stories/proof-identity

A cut above

Issues: Group home; Black youth; Rights (Identity) A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut. Our staff suggested that he speak to his caseworker about the matter, and we followed up with the …
A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut.
/en/our-work/case-stories/cut-above

Left out in the cold

Issues: Group home; Police involvement; Disability The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home, after the daughter left the home at midnight and was outside in the cold for more than 30 minutes before she was found …
The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home.
/en/our-work/case-stories/left-out-cold

The right process

Issue: Children’s aid society A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information. The agency had a policy that stated a complaint must first be filed with a caseworker, then a supervisor, before …
A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information.
/en/our-work/case-stories/right-process

On her own

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA); Rights (Good care); Rights (Get help) A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers.  She told our Children and Youth staff she recently …
A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers.
/en/our-work/case-stories/her-own

Right to complain

Issues: Children’s aid society; Rights (Get help) When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process. She returned in frustration, saying the …
When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process.
/en/our-work/case-stories/right-complain

That's the place

Issues: Children’s aid society; Rights (Get help); Rights (Fairness) Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.   Feeling unheard, the young person …
Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.
/en/our-work/case-stories/thats-place