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Dangerously close

An inmate sought our help because he was housed on the same range with another inmate who was facing charges for stabbing him – and, he told us, was now extorting him for access to the canteen, food and phone calls. We alerted senior staff at the facility, and the two inmates were separated shortly …
An inmate sought our help because he was housed on the same range with another inmate who was facing charges for stabbing him – and, he told us, was now extorting him for access to the canteen, food and phone calls.
/en/our-work/case-stories/dangerously-close

Submission to the Ministry of the Solicitor General’s consultation regarding equipment and use of force by police services

Submission to the Ministry of the Solicitor General’s consultation regarding equipment and use of force by police services Paul Dubé Ombudsman of Ontario October 2022 Overview 1 The Ministry of the Solicitor General has requested public and stakeholder input on proposed amendments to O. Reg. 926/90 …
The Ministry of the Solicitor General has requested public and stakeholder input on proposed amendments to Ontario Regulation 926/90 concerning equipment and the use of force by police services.
/en/our-work/submissions-government/submission-ministry-solicitor-generals-consultation-regarding-equipment-and-use-force-police

Submission in response to the Ministry’s consultation on proposed changes to Regulation 778

Submission in response to the Ministry of the Solicitor General’s consultation on proposed changes to Regulation 778 Paul Dubé Ombudsman of Ontario May 2021 Introduction 1 Thank you for the opportunity to comment on the Ministry of the Solicitor General’s proposed amendments to Regulation 778 …
Thank you for the opportunity to comment on the Ministry of the Solicitor General’s proposed amendments to Regulation 778 related to segregation, inmate discipline and misconduct, and mandatory training for correctional officers.
/en/our-work/submissions-government/submission-response-ministrys-consultation-proposed-changes-regulation-778

Submission in response to the Ministry’s consultation on proposed changes to Regulation 778, regarding segregation reviews

“Ensuring Truly Independent Segregation Reviews” Submission in response to the Ministry of the Solicitor General’s consultation on proposed changes to Regulation 778, regarding segregation reviews Paul Dubé Ombudsman of Ontario September 23, 2019 Introduction 1 My team and I appreciate the …
My team and I appreciate the opportunity to comment on the Ministry of the Solicitor General’s three proposed changes to Ontario Regulation 778.
/en/our-work/submissions-government/submission-response-ministrys-consultation-proposed-changes-regulation-778-regarding-segregation

Submission regarding proposed regulations for special constables

Submission to the Ministry of the Solicitor General’s consultation regarding proposed regulations for special constables Paul Dubé Ombudsman of Ontario February 2023 Overview The Ministry of the Solicitor General has requested public and stakeholder input on four proposed regulations under the …
The Ministry of the Solicitor General has requested public and stakeholder input on four proposed regulations under the Community Safety and Policing Act, 2019 regarding special constables.
/en/our-work/submissions-government/submission-regarding-proposed-regulations-special-constables

Please remain seated

A man studying online for his real estate certification complained to us after he was accused of leaving his seat during a virtual exam and then locked out of the program. He insisted that he had never left his seat, and that a glitch in the virtual proctoring technology had mistakenly identified …
A man studying online for his real estate certification complained to us after he was accused of leaving his seat during a virtual exam and then locked out of the program.
/en/our-work/case-stories/please-remain-seated

Conversion confusion

A man who had accidentally submitted incorrect information to the Ontario Student Assistance Program (OSAP) sought our help when OSAP converted his $32,000 grant to a loan. He told us that because of the mistake, OSAP had concluded that his wife was employed, when in fact she lived in Afghanistan …
A man who had accidentally submitted incorrect information to the Ontario Student Assistance Program (OSAP) sought our help when OSAP converted his $32,000 grant to a loan.
/en/our-work/case-stories/conversion-confusion

Vaccination pass

A university student who was exclusively enrolled in online courses and as an online teaching assistant complained to us that he was “unenrolled” because he did not provide proof that he had received the COVID-19 vaccine. He complained that there was no clear appeal process, and no distinction was …
A university student who was exclusively enrolled in online courses and as an online teaching assistant complained to us that he was “unenrolled” because he did not provide proof that he had received the COVID-19 vaccine.
/en/our-work/case-stories/vaccination-pass

Voting rights – and wrongs

A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible. We immediately contacted senior staff at his facility, who acknowledged that they made a mistake and he should …
A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible.
/en/our-work/case-stories/voting-rights-and-wrongs

Email retrieved

A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed. The reason given was that he hadn’t filed a response to them as requested. He had indeed sent the response – and had email evidence to prove it – but had …
A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed.
/en/our-work/case-stories/email-retrieved

Supplemental care

An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration. He told us he needed to see a specialist, and that health care staff at his facility weren’t responding to calls from his HIV support worker. After our staff …
An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration.
/en/our-work/case-stories/supplemental-care

The right to know

After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted. We discovered that the investigation found that excessive force had been used against the inmate – but that …
After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted.
/en/our-work/case-stories/right-know

Strengthening the Designation: A Collaborative Effort

O N TA R I O O N TA R I O ’ S WAT C H D O G Strengthening the Designation: A Collaborative Effort Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs …
Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs and the Ministry of Colleges and Universities
/en/our-work/investigations/strengthening-designation-collaborative-effort

Trucker stop

A would-be commercial truck driver complained to us after the private career college where he took his Mandatory Entry Level Training course was suspended by the Ministry of Colleges and Universities. He had passed the training and road test, but was told he was no longer eligible to receive his …
A would-be commercial truck driver complained to us after the private career college where he took his Mandatory Entry Level Training course was suspended by the Ministry of Colleges and Universities.
/en/our-work/case-stories/trucker-stop

Slow off the marks

A college graduate seeking to pursue studies at a university sought our help when he was unable to provide official transcripts from the college, whose offices were closed in spring 2020 due to COVID-19. He complained that the college did not respond to his inquiries until June, and did not provide …
A college graduate seeking to pursue studies at a university sought our help when he was unable to provide official transcripts from the college, whose offices were closed in spring 2020 due to COVID-19.
/en/our-work/case-stories/slow-marks

Process upgrade

A university student who had completed two years of courses applied for late withdrawal because of a previously undiagnosed mental illness. She sought our help after the university’s academic appeals committee denied her request and she was given a failing grade. Our review of the committee’s …
A university student who had completed two years of courses applied for late withdrawal because of a previously undiagnosed mental illness.
/en/our-work/case-stories/process-upgrade

Under the gun

We received numerous complaints in 2020-2021 about delays in approvals by Ontario’s Chief Firearms Officer (CFO) for transfers of restricted firearms. We learned that this backlog was largely due to COVID-19, as the office was struggling with staff shortages and technological limitations related to …
We received numerous complaints in 2020-2021 about delays in approvals by Ontario’s Chief Firearms Officer (CFO) for transfers of restricted firearms.
/en/our-work/case-stories/under-gun

Report duty

An inmate sought our help after he was involved in an altercation with another inmate and then pepper sprayed and assaulted by correctional officers. He had reported the assault to health care staff, but our review showed that they did not report the incident to superiors as required by Ministry …
An inmate sought our help after he was involved in an altercation with another inmate and then pepper sprayed and assaulted by correctional officers.
/en/our-work/case-stories/report-duty

Search terms

Several inmates in the same facility complained to us that they were strip searched in a main hallway, in view of security cameras. Ministry policy requires that searches be conducted in an area and a manner that preserves inmates’ privacy and dignity. Our inquiries led us to escalate the matter to …
Several inmates in the same facility complained to us that they were strip searched in a main hallway, in view of security cameras.
/en/our-work/case-stories/search-terms

Vote for fairness

A young person in custody contacted us last year to complain that he wasn’t able to vote in the federal election, although he had expressed his interest in voting to the youth facility’s staff members. In our review, we found that the facility didn’t have a proper process in place to ensure that …
A young person in custody contacted us last year to complain that he wasn’t able to vote in the federal election, although he had expressed his interest in voting to the youth facility’s staff members.
/en/our-work/case-stories/vote-fairness