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A divorced recipient of Trillium Drug Plan coverage complained to us that his access to the benefit was affected because his ex-wife would not provide a letter stating that he was no longer covered by her private insurance.

A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times.

When a woman hit a pothole on a county road that damaged her vehicle, she tried to seek reimbursement.

A man contacted us after getting no response to a complaint about his local Chief Building Official.

A woman renting a basement apartment sought our help after a municipal construction crew broke a water pipe near her unit, flooding her apartment and damaging her belongings.

We helped a man who waited more than a year to hear back from his municipality about purchasing a portion of the laneway behind his house.

A mall developer told us that local councillors were interfering with the development of her project, but she believed the municipality did not have a code of conduct or integrity commissioner.

The Ombudsman received a complaint about a meeting of council held on May 22, 2018.

My Office received a complaint about a special meeting of council for the Township of Tehkummah held on May 15, 2018.

The Ombudsman received a complaint that a non-council member motioned to move into closed session during the Township of Russell’s special meeting on April 19, 2018.

The Ombudsman received a complaint that council for the Municipality of Northern Bruce Peninsula inappropriately met in closed session on January 22, 2018 to discuss notice of an application for absolute title under the Land Titles Act for a property located within the municipality. The meeting was closed under the personal matters exception. The Ombudsman found that matters discussed during the closed meeting did not fit within the exceptions to the open meeting rules. 

We received complaints that the Town of Petrolia held meetings that did not comply with the open meeting rules when it discussed a proposal by the YMCA in camera on September 11 and October 25, 2017, and when it discussed an individual in closed session on November 14, 2017. The Ombudsman found that a presentation given by the YMCA to council on September 11, 2017 did not fit in any of the exceptions to the Act. He found that a discussion that followed the presentation fit in the exception for labour relations or employee negotiations. The Ombudsman found that the discussion on October 25, 2017 also fit within the exception for labour relations, and that the discussion on November 14, 2017 fit within the exception for personal matters about an identifiable individual.

The City of Hamilton’s Waste Management Advisory Committee is a committee of council subject to the Municipal Act’s open meeting requirements. The Ombudsman found that the committee contravened the Municipal Act on September 27, 2017 and January 31, 2018, when it held meetings without providing notice to the public.

The Ombudsman received a complaint that council for the Town of Deep River inappropriately met in closed session on March 21, 2018, to discuss a development proposal and various fire service issues.

The Ombudsman received a complaint that council for the Township of Tehkummah did not provide proper notice to the public for a special closed council meeting held on December 22, 2017. The Ombudsman found that the township’s discussion fit within the cited “personal matters” exception, as well as the “labor relations” exception.  However, the Ombudsman found that the township contravened the Act and the township’s procedure by-law by failing to provide proper public notice. The Ombudsman also found a number of issues with council’s procedures, and identified best practices and procedural steps to improve the township's meeting practices. 

We received complaints that a closed meeting held by council for the Town of Pelham on September 5, 2017 about town finances did not comply with the open meeting rules in the Municipal Act, 2001. We also received a complaint alleging that following the September 5, 2017 council meeting, members of council held a gathering at a local establishment that constituted an illegal meeting. The Ombudsman found that the matters discussed in camera on September 5 fit within the exceptions for labour relations and solicitor-client privilege. He also found that the informal gathering was not a meeting subject to the open meeting rules, as council members did not discuss council business.

The Ombudsman received a complaint that council for the Town of Fort Erie inappropriately met in camera on December 4, and December 6, 2017 under the “acquisition or disposition of land” exception to the Municipal Act’s open meeting rules. The December 4 and December 6 special closed meetings were to discuss a potential partnership with a post-secondary institution. The Ombudsman found that council’s discussions did not fit within the Act’s “acquisition or disposition of land” exception because council was in the early stages of deciding whether to proceed with the partnership, had not turned its mind to a specific property to purchase or lease, and was not acting with a view to protecting its bargaining position in property negotiations.

The Ombudsman received a complaint that council for the Township of North Huron inappropriately met in closed session on December 11, 2017, to discuss fire personnel issues.  

We received a complaint that council for the Township of Lanark Highlands inappropriately met in camera on July 17, 2017 under the “advice subject to solicitor client privilege” and “personal matters” exceptions to the open meeting rules. The Ombudsman found that council discussed a number of items while in camera that were not included in the closed meeting agenda. Two of the topics of discussion, financial software and council’s interaction and communication structure with staff, did not fit within the closed meeting exceptions.

The Ombudsman received a complaint that the City of Cornwall inappropriately met with council for the Township of South Glengarry in closed session on September 19, 2017, to discuss the Cornwall Regional Airport. The complainant alleged that council for the City of Cornwall discussed matters and provided directions to staff that did not fit within the cited “personal matters” closed meeting exception in the Municipal Act, 2001. The Ombudsman found that council’s discussion fit within the cited exception to the Municipal Act’s open meeting requirements, although the resolution to proceed in camera did not state the general nature of the matter to be considered.