Mountain moved

A woman undergoing cancer treatment told us her medical transportation costs weren’t being covered by the Ontario Disability Support Program (ODSP), and she was denied reimbursement for incontinence supplies while program officials reviewed her expenses.

RESULT: Our inquiries revealed the ODSP had made an error in assessing the woman’s travel to appointments, and it already had the necessary information to reimburse the cost of her supplies. It corrected the mileage error and approved payment for her other costs. She told us: “You really moved mountains for me.”