Email short circuit

An electrician with international work experience contacted us in frustration after receiving multiple requests from Skilled Trades Ontario (STO) to submit the same documents for a trade equivalency assessment. He said he escalated his concerns to a supervisor, who told him a different form was missing – but after he provided the form, he received yet another email saying the document was still missing.

RESULT: After we raised this case with STO staff, they reached out to the man to explain precisely what he needed to submit. He provided the information and was finally able to complete his application, which was processed for review. The STO also agreed to work with staff to improve their communication with applicants.