A Francophone wanted to file a complaint with the Inspectorate of Policing.
A Francophone wanted to file a complaint with the Inspectorate of Policing. When they discovered that the agency’s downloadable complaint form was available only in English, they contacted our French Language Services Unit.
RESULT: We raised the issue with this organization — an independent division of the Ministry of the Solicitor General. We learned that a French version of the form did exist, but it couldn’t be downloaded because of a technical glitch, which was quickly resolved.
We also pointed out that the English version of the form did not include a notice in French indicating the existence of a French version, as required under Ontario Regulation 544/22 on active offer. As a result of our intervention, the statement “This form is available in French” was added (in French) to the bottom of the first page of the English complaint form.
