A mother complained to us that the Family Responsibility Office had stopped enforcing child support payments.
A mother complained to us that the Family Responsibility Office had stopped enforcing child support payments after a status review – which she maintained was incorrect – indicated that her ex-husband had been overpaying for many years.
RESULT: After we asked FRO staff to provide an explanation in writing for its recalculation of the man’s support obligations, they determined that it was indeed incorrect. In fact, he actually owed $4,300. The woman was happy with the outcome and thanked us for our intervention.
