Please advise

A woman who was permanently injured in a workplace incident wanted to dispute certain aspects of the WSIB’s decision relating to her health care costs. She told us her appeal was not filed by the Office of the Worker Adviser (OWA), and she was unable to receive information or updates about her case.

RESULT: We connected with staff at the OWA, who in turn confirmed that the woman’s appeal was received by the WSIB. They also spoke directly with the WSIB regarding a potential technical issue that might have prevented the woman’s materials from being received, to ensure other applicants would not face the same problem. The OWA also apologized to the woman and assigned her a new adviser. The woman thanked us for our help in listening to and resolving her concerns.