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A father whose wife died in childbirth sought our help in obtaining a birth certificate and Social Insurance Number for the new baby, which he needed in order to claim survivor benefits.

With the current pandemic and the necessity to work from home, using conference call lines has become the norm in many organizations.

A woman sought our help in getting the Registrar General to help her correct an error she made on her mother’s death certificate.

A man complained to us after trying for years to resolve a name discrepancy with ServiceOntario.

An education worker complained to our French Language Services Unit about a unilingual English survey about technology that was being conducted on behalf of the Ministry of Education.

A woman sought our help after she was provided with a temporary accessible parking permit with a duration of only six months, when she had previously had one that lasted five years.

A man visited a London DriveTest centre with his son, who wanted to take the theory component of the road test, and requested services in French.

A francophone man complained to our French Language Services Unit that he waited an hour on the phone for service in French when he called the disability eligibility decision unit of the Ministry of Children, Community and Social Services.

A woman complained to our French Language Services Unit that the Superior Court in Toronto could not serve her in person in French, resulting in a wasted trip and frustration.

A French-speaking woman sought our help after she encountered difficulties with the website of the Psychiatric Patient Advocate Office.

A man who was following the complaints process regarding a bilingual community legal clinic reached out to us after receiving an English-only version of the clinic’s complaints policy.

We received a complaint from a man who had recently moved to Canada. Although his motorcycle licence was valid in his home country, he was required to re-take the test in Ontario. The man had been assigned an English-speaking examiner for his motorcycle road test, even though he requested a French-speaking examiner in advance at a designated DriveTest centre.

A transgender man seeking a name change complained to us when his application was rejected because the sex on his birth certificate differed from the gender on his name change application.

An international student who had completed post-secondary studies in Ontario and was now employed sought our help in communicating with ServiceOntario about getting an Ontario Health card.

A woman complained to us that the Registrar General’s website froze when she was in the midst of applying for death certificates for two family members.

An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID.

We helped a father renew his daughter’s OHIP card after she had gone three years without a valid one and her application had been rejected.

A woman who moved to Ontario from Alberta for work sought our help after her application for OHIP coverage was rejected due to inadequate proof that she resided in Ontario.

A mother of two boys complained to our Office when she had trouble changing her children’s names on their birth certificates, documents they needed soon to make a trip to Disneyland in the U.S.

An almost-retired man who wanted to get a passport to travel sought our help after three frustrating years of trying to obtain a birth certificate from the Office of the Registrar General.