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A woman in Thunder Bay decided to go to a local ServiceOntario to update her home address on her driver’s licence, after first checking the website to confirm the service location offered services in French.

When new signs were installed at the Ministry of Natural Resources and Forestry's Fish Culture Station in North Bay, some Francophone residents noticed something fishy - the signs were in English only.

With the current pandemic and the necessity to work from home, using conference call lines has become the norm in many organizations.

A patient contacted us after being told by their physician that a non-cosmetic dermatological treatment was not covered by OHIP, and could only be provided if the patient paid.

A cancer patient who had appealed OHIP’s decision to deny him coverage complained to us when he did not receive a response within the Ministry of Health’s posted deadline.

A woman sought our help after her application for an overnight accommodation allowance was denied by the Northern Health Travel Grant because she did not meet the minimum distance requirement.

An education worker complained to our French Language Services Unit about a unilingual English survey about technology that was being conducted on behalf of the Ministry of Education.

A man visited a London DriveTest centre with his son, who wanted to take the theory component of the road test, and requested services in French.

A francophone man complained to our French Language Services Unit that he waited an hour on the phone for service in French when he called the disability eligibility decision unit of the Ministry of Children, Community and Social Services.

A woman complained to our French Language Services Unit that the Superior Court in Toronto could not serve her in person in French, resulting in a wasted trip and frustration.

A French-speaking woman sought our help after she encountered difficulties with the website of the Psychiatric Patient Advocate Office.

A man who was following the complaints process regarding a bilingual community legal clinic reached out to us after receiving an English-only version of the clinic’s complaints policy.

We received a complaint from a man who had recently moved to Canada. Although his motorcycle licence was valid in his home country, he was required to re-take the test in Ontario. The man had been assigned an English-speaking examiner for his motorcycle road test, even though he requested a French-speaking examiner in advance at a designated DriveTest centre.

A concerned social worker at a psychiatric hospital asked us if we could help a patient whose OHIP coverage had been suddenly cancelled.

A transgender woman complained that the Ontario Health Insurance Plan (OHIP) had improperly refused her application for prior approval for breast reconstruction surgery.

After waiting many months for a response from Ministry officials about his experience, a man who had to relocate from Northern Ontario to Toronto for a lung transplant finally had his voice heard through our Office.

A divorced recipient of Trillium Drug Plan coverage complained to us that his access to the benefit was affected because his ex-wife would not provide a letter stating that he was no longer covered by her private insurance.

A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times.

Investigation into whether the Ministry of Health and Long-Term Care has failed to properly administer newborn screening in Ontario.

The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18.